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stevenmusic's avatar
stevenmusic
Helpful | Level 6
3 years ago

Issue with Logic Pro files (.logicx)

I've been working with Dropbox for years. Has always worked well, until now.   Many of my Logic Pro project files (.logicx) are corrupted and they won't sync to my Mac. When I download them through...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi stevenmusic, thanks for the info. I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

stevenmusic's avatar
stevenmusic
Helpful | Level 6
3 years ago

Definitely! The ticket is #22820769

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, stevenmusic.

     

    I've passed your comments along to the agent working on your case and also raised the priority of the ticket, so they'll be getting back to you the soonest possible.

    • stevenmusic's avatar
      stevenmusic
      Helpful | Level 6
      3 years ago
      Thanks šŸ™
      FWIW, I did some more Google searches and it appears there are quite some more people having troubles with .logicx project files on Dropbox. One person mentioned it has to do with ā€˜plistā€™ file inside .logicx project files. That goes beyond my knowledge, but may be it helps. āœŒļø
    • stevenmusic's avatar
      stevenmusic
      Helpful | Level 6
      3 years ago
      Again, thank you for getting involved. Iā€™m not sure if youā€™re able to offer any help, but Iā€™m afraid the person who I am in contact with isnā€™t being very helpful.
      I explained this clearly, but first he suggested that itā€™s my Dropbox plan (did he even read my question?) and now he suggests itā€™s my deviceā€¦ this unfortunately doesnā€™t get me any further (I already tried another device).
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I understand where you're coming from, Steven.

         

        I'm afraid that since you're in contact with our specialists, they are the ones who can assist you further with this, so I would suggest that you let them know about any issues or concerns you might have.

         

        Apologies for any inconvenience this might cause.

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