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stevenmusic's avatar
stevenmusic
Helpful | Level 6
3 years ago

Issue with Logic Pro files (.logicx)

I've been working with Dropbox for years. Has always worked well, until now.   Many of my Logic Pro project files (.logicx) are corrupted and they won't sync to my Mac. When I download them through...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket number, stevenmusic.

 

I've passed your comments along to the agent working on your case and also raised the priority of the ticket, so they'll be getting back to you the soonest possible.

stevenmusic's avatar
stevenmusic
Helpful | Level 6
3 years ago
Again, thank you for getting involved. I’m not sure if you’re able to offer any help, but I’m afraid the person who I am in contact with isn’t being very helpful.
I explained this clearly, but first he suggested that it’s my Dropbox plan (did he even read my question?) and now he suggests it’s my device… this unfortunately doesn’t get me any further (I already tried another device).
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I understand where you're coming from, Steven.

     

    I'm afraid that since you're in contact with our specialists, they are the ones who can assist you further with this, so I would suggest that you let them know about any issues or concerns you might have.

     

    Apologies for any inconvenience this might cause.

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