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BR DRONES's avatar
BR DRONES
New member | Level 2
1 year ago
Solved

Issues with website functionality

Links not working to create a new folder. Tried safari, and chrome. Is site down?
Web
ShannonP's avatar
ShannonP
Explorer | Level 4
1 year ago

How do I delete a file that I just created? Neither the file nor the parent folder are shared. I have tried two different browsers.

ValentineValentine's avatar
ValentineValentine
Explorer | Level 4
1 year ago

Hi everyone,
For the past 24 hours i've run into a new problem.

I own the files, but the delete button disabled.

Is this a glitch?

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey everyone, thanks for the info! 

     

    Would you mind clarifying the plan you're currently using, and also send us a few screenshots, in order for us to have a visual too? 

     

    Thanks a bunch!

    • Melissa Z.3's avatar
      Melissa Z.3
      Explorer | Level 3
      1 year ago

       

      Above is what the menu looks like with Delete greyed out. I am on the Advanced for Business plan. 

       

      -Melissa

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for the screenshot, Melissa! 

         

        Is this a personal file of yours? I know you mentioned it works in the desktop app, but does the deletion go through to the account online, when you use the app to remove content? 

    • ShannonP's avatar
      ShannonP
      Explorer | Level 4
      1 year ago

      I am on Enterprise. 

       

       

      • mmardini's avatar
        mmardini
        New member | Level 2
        1 year ago

        Has anyone found a solution for this issue? We're experiencing the same thing and nothing seems to fix the issue.

         

        Thanks!

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