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Forum Discussion

BR DRONES's avatar
BR DRONES
New member | Level 2
2 years ago
Solved

Issues with website functionality

Links not working to create a new folder. Tried safari, and chrome. Is site down?
Web
ValentineValentine's avatar
ValentineValentine
Explorer | Level 4
2 years ago

Hi everyone,
For the past 24 hours i've run into a new problem.

I own the files, but the delete button disabled.

Is this a glitch?

Thanks

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey everyone, thanks for the info! 

 

Would you mind clarifying the plan you're currently using, and also send us a few screenshots, in order for us to have a visual too? 

 

Thanks a bunch!

  • Melissa Z.3's avatar
    Melissa Z.3
    Explorer | Level 3
    2 years ago

     

    Above is what the menu looks like with Delete greyed out. I am on the Advanced for Business plan. 

     

    -Melissa

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot, Melissa! 

       

      Is this a personal file of yours? I know you mentioned it works in the desktop app, but does the deletion go through to the account online, when you use the app to remove content? 

      • Melissa Z.3's avatar
        Melissa Z.3
        Explorer | Level 3
        2 years ago

        It is a file located within a shared folder on the website. I normally access through the desktop app which appears to be working fine. However, I do have co workers off-site that only access through the web for the same files. Both of us are having the same issue with the same shared files. I checked other files and it had the same issue. I made sure to check files that would not be in use by someone else. 

         

        -Melissa

  • ShannonP's avatar
    ShannonP
    Explorer | Level 4
    2 years ago

    I am on Enterprise. 

     

     

    • mmardini's avatar
      mmardini
      New member | Level 2
      2 years ago

      Has anyone found a solution for this issue? We're experiencing the same thing and nothing seems to fix the issue.

       

      Thanks!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi there,

       

      If you're experiencing this issue, can we send you an email, so we can take a closer look into this?

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