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It says I need to request access to a folder although the correct email address has been invited
Hi! I'm trying to download some photos and when I click on their link it tells me to request access. It says that 'email' was given access but I'm signed in as 'email'. But they're both the exact same email?
- Hey Hannah! Thanks for the reply. It looks identical to me but I emailed them and they sent me a direct link which has worked instead!
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- Hannah
Dropbox Community Moderator
Hey Spittee, thanks for joining us on the Dropbox Community!
Is it possible that the owner of the folder has made a typo in the email address they shared the folder with?
It could be a letter or even a dot or a space.
Can you check with them, to make sure they shared the folder with the correct address?
Thanks.
- Hey Hannah! Thanks for the reply. It looks identical to me but I emailed them and they sent me a direct link which has worked instead!
