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Forum Discussion

coonrodc's avatar
coonrodc
Explorer | Level 4
3 years ago

It takes a long time for my files to become available offline, or the syncing fails completely.

Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
desktop
sync
scottmichealeakin's avatar
scottmichealeakin
New member | Level 2
2 years ago

I've got the same issue. Selective sync is set up as desired. Most files not available offline until I open them one by one while online.

 

Not good. Please advise.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi everyone, just for clarification, have you marked the entire Dropbox folder as available offline from Explorer/Finder to force the files to download again?

  • D P's avatar
    D P
    Collaborator | Level 8
    2 years ago
    Yep, entire folder marked as "keep offline"
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey D P - thanks for clarifying that for us.

     

    Could you please let me know your computer's exact OS version, and the version and status of the Dropbox desktop app? 

     

    If you can also let us know your ticket numbers so that we can look them up in our system too, I'd appreciate it. 

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