Forum Discussion

jlgarnier's avatar
jlgarnier
Explorer | Level 3
6 years ago

Joplin can't synchronize due to false positive

Dear Community,   I'm using Joplin application in replacement of Evernote. Joplin allows synchronization target selection and I chose Dropbox to host my notes. Unfortunately, Joplin complains abo...
Error Messages
sync
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi jlgarnier; welcome to our Community!

 

I'll be happy to have a look into this for you; I'll just need some additional information first.

 

Could you share a screenshot or two of the errors you mentioned and elaborate on how they relate to Dropbox so I can get a better understanding of the matter at hand? 

 

Thanks! 

jlgarnier's avatar
jlgarnier
Explorer | Level 3
6 years ago

Thanks Walter! Here's a bit of context:

- Using Joplin (https://joplinapp.org/) to store notes and web pages.

- Selected "Sync to Dropbox" in Joplin: the app created its own folder \Applications\Joplin to store notes as .md files

- Synchronized 2 laptops + 1 smartphone t the folder

- All went well for a time, no issue when creating/updating on one terminal and syncing to another

- Some weeks agon Joplin started to complain about fetchBlob errors with some files.

- Searched for the files (all the files): couldn't find any of these!

 

Here's a screenshot (in French) of the app debug report:

Joplin ghost files error

Hope this helps!

 

Thanks in advance for any help!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the screenshot jlgarnier!

     

    Have you by any chance contacted the developers of Joplin to ask about this directly?

     

    In the meantime, Greg-DB; do you have anything to add here perhaps? 

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      That 'restricted_content' error indicates that the file has been flagged as restricted (e.g., for malware, DMCA, etc.). If you believe that the file has been incorrectly flagged, you can contact support to ask them to review it:

      https://www.dropbox.com/support

      • jlgarnier's avatar
        jlgarnier
        Explorer | Level 3
        6 years ago

        Hi Greg,

         

        Being myself an old dev (ok, offboard since ages ;-)), I fully understand the error message. What strikes me is just that... these files do not seem to live anywhere, to simply exist! No files in my local Dropbox folder, on any terminal, no files in my cloud Dropbox folder, no files anywhere! Why does Dropbox report these errors on ghost files? And more: how can I investigate further into this case?

         

        Thanks in advance for any help!

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