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Richard007's avatar
Richard007
Explorer | Level 3
4 years ago
Solved

Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox

I have installed basic dropbox on my laptop (Windows 10) and had no problems syncing to a desktop.  We just bought a new desktop (Windows 10) and the data entered into the laptop is not being saved o...
desktop
Dropbox Basic
sync
windows
  • Jay's avatar
    Jay
    4 years ago

    Yes, if the account is overquota, it wouldn't be possible to sync files. You'd need to either increase your quota or delete files on your account.

     

    If you need any further assistance, please let me know!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Richard007, thanks for bringing this to our attention.

 

Is the Dropbox desktop application showing syncing, up to date, or another message when you hover over the icon in the system tray on both devices?

 

Does the Dropbox site show the correct data?

 

This will help me to assist further!

  • Richard007's avatar
    Richard007
    Explorer | Level 3
    4 years ago

    Thank you for responding Jay .......where is the "system tray located"?

     

    Richard

  • Richard007's avatar
    Richard007
    Explorer | Level 3
    4 years ago

    Jay:  I found the system tray..............the message that I'm getting is that "Your dropbox is full....upgrade to get more space"....Would this prevent both devices from syncing?   If so, I will delete photos and other data to get under the threshold.

     

    Richard

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Yes, if the account is overquota, it wouldn't be possible to sync files. You'd need to either increase your quota or delete files on your account.

       

      If you need any further assistance, please let me know!

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