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Monroe4's avatar
Monroe4
New member | Level 2
2 years ago
Solved

Lost access to my pictures from a shared link

Hello! I had a family photo session and the link shared no longer works. Is there a length of time where the link becomes inactive? Would the best solution be to reach out to the photographer?
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  • Jay's avatar
    Jay
    2 years ago

    Hi Monroe4, thanks for messaging the Community.

     

    If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files.

     

    The link would no longer be valid if they delete the files or the link directly.

     

    Keep me posted.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Monroe4, thanks for messaging the Community.

 

If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files.

 

The link would no longer be valid if they delete the files or the link directly.

 

Keep me posted.

  • Monroe4's avatar
    Monroe4
    New member | Level 2
    2 years ago
    Thanks Jay!

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