Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

helloyc's avatar
helloyc
Explorer | Level 3
3 years ago

Mac Dropbox app not synchronizing in China

Folks,   I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly.    However, Dropbox APP on my MAC book is ...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey helloyc, you can find the network settings in the application's preferences.

helloyc's avatar
helloyc
Explorer | Level 3
3 years ago

The proxy is set to be auto-detect. It is not working. 

 

In Windows 10 Dropbox APP, it is set at auto-detect, and it syncs fine. 

 

But not for my MAC book. I have tried to solve this issue for over a week, still no luck. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    As you're currently based in China, there is little else we can suggest to make the Dropbox desktop application work if it can't bypass the firewall.

     

    I'm sorry I can't be more helpful on this matter.

  • helloyc's avatar
    helloyc
    Explorer | Level 3
    3 years ago

    What intrigues me is that Dropbox APP works fine through VPN on my Windows, but not on my MAC.

     

    Anys, thank you all the same. 

  • moors's avatar
    moors
    New member | Level 2
    2 years ago

    two things to consider.

    First, free account can only support 3 device.

    Second, the desktop APP 's auto-detect proxy function may not work for your VPN.  try manual.

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!