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alexanderwolfnyc
3 years agoExplorer | Level 3
Mac OS Beta Dropbox using "Cloud Storage Folder"...renaming files, creating folders, etc. super slow
Hi all, I am on a fully up to date Mac OS 13.2.1 and Dropbox (beta) 170.3.5866 where it has moved your Dropbox sync folder into Cloud Storage within ones Library. Ever since this upgrade and ...
Jay
Dropbox Community Moderator
3 years agoHi alexanderwolfnyc, thanks for bringing this to our attention.
Are the files and folders marked as available offline, or online-only, when you trying to make changes or delete files?
This will help me to assist further!
alexanderwolfnyc
3 years agoExplorer | Level 3
Hi there! Thanks for the fast reply!
These are all offline/fully synced files. If it would help, I could do a mini screen record of the area of my screen where I replicate the issue. It is very strange!
- Megan3 years ago
Dropbox Community Moderator
Hi alexanderwolfnyc, thanks for clarifying, and we might need the screen recording in a while.
Let me ask you to try something out first: can you quit the Dropbox app, and then try to open and take any actions (create folder, delete etc) within your Dropbox folder. When you do that, do you notice the same behavior?
Also, can you let me know the app's precise syncing status?
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