Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

pmeier's avatar
pmeier
Explorer | Level 4
8 years ago
Solved

Mac slows down on starting with paid Dropbox.

I have to wait on my macs (27" and two 13" Macbook, three and four years old, newest systems) almost 10 to 15 Minutes until i can use other apps, as dropbox syncs so slow the list. After list is load...
desktop
sync
  • Jane's avatar
    Jane
    8 years ago
    To my mind, the most likely cause should be that files on one of your Macs are removed (i.e. using the Selective sync feature), therefore this has improved your overall syncing speed Josef (pmeier). That’s merely a guess of course, though would you mind checking back to see if this applies to your current setup on either of your devices?  
     
    Additionally, I’d suggest having a look here for some tips to adjust your bandwidth locally, which will help you speed up syncing a bit when it comes to your files uploaded/ downloaded via the client. 
     
    I hope that my advice is a bit more helpful. Let me know how you get on with these steps & we’ll take it from there Josef. Wishing you a wonderful week ahead!
Shaun S.10's avatar
Shaun S.10
Collaborator | Level 8
7 years ago

I also have the same issue with the MAC being unusable at startup and anytime dropbox is doing some heavy work actually. I ran and installed BlackMagic for MAC and saw that the average read/write speeds on teh HDD were 25/35 mb/s with dropbox running and 50/60 mb/s without dropbox running. Support provided all of the basic things that have already been mentioned to look at and I have less than 20,000 files selectively syned and the system stalls so frequently. After a week or more of waiting for more 'try this and try that', I decided to upgrade to the latest Macbook Pro. I'll find out soon on this new clean install wether dropbox performs well on SSD as compared to the old HDD it was on.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (Shaun S.10), thanks for pinging me here! As I can see that you’re currently discussing that with our specialized technician, I’ve made sure to include a copy of your comments on your ongoing correspondence & I’ve increased your support priority internally. 
 
Since they’ve got more advanced tools at their disposal, they could best determine where the issue lies for your setup or settings. Please include all relevant details on that email chain & rest assured that they’ll do their best to follow-up on the matter. 
 
I hope that this is helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!