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AnnaBelleDing's avatar
AnnaBelleDing
Explorer | Level 3
5 years ago

Mac unable to upload file on web

I am using mac os Monterey version 12.0.1. I meet difficulty uploading files.   I click the upload button and select the upload file and click confirm. But, the upload queue doesn't show up. I tr...
desktop
sync
upload
Web
TotallyTocoTours's avatar
TotallyTocoTours
New member | Level 2
4 years ago

Hi, we're also having this same issue. In trying to upload content from our desktop app on MacBook Air to Facebook or Creator Studio, the upload doesn't recognize that any file was selected.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the nudge here, TotallyTocoTours.

 

Can you please describe the steps you follow to upload your Dropbox files to these third party apps/sites?

 

Also, the files you're trying to upload, are they online-only or locally available in your Dropbox folder?

  • TotallyTocoTours's avatar
    TotallyTocoTours
    New member | Level 2
    4 years ago

    I use the Dropbox for desktop program and I leave the files as "available online only" to avoid taking up hard drive space. What i'd do when going to upload is select the upload media box whether on Facebook or Creator Studio, browse to the Dropbox folder, select the photo I'd like to use, and then select open. What I discovered today though, is that if I open the image in Finder, and let it load for me to view it, THEN go back to Dropbox, browse to the image and then select it to upload it, the image now uploads. But of course, that's a bit tedious 😅 , and I'm guessing if I happen to clear my device cache, then I'd have to open that image in finder again if I decided I'd want to use it in the future again.

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