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bluecrab347's avatar
bluecrab347
Explorer | Level 4
2 years ago

macOS desktop app stuck syncing 32 files

As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

bluecrab347, can you clarify what you meant above by “downloading a new Dropbox copy”? Were you referring to downloading the latest Dropbox app version?

 

Also, can you send me a screenshot of how these files appear within your local Dropbox folder? 

 

Finally, to restart the Dropbox app, please click on the Dropbox icon in your menu bar, go to your initials/profile picture > Quit Dropbox. To relaunch the Dropbox app, you’ll need to open your Finder > Applications folder, and double click on it.

bluecrab347's avatar
bluecrab347
Explorer | Level 4
2 years ago

Hi Nancy; yes, I was referring to downloading the latest Dropbox app version.  I have now tried quitting the Dropbox app, as you have suggested, and relaunching it, but with no change to my files.  They still haven't been uploaded to my iPhone or the Dropbox site.  This screenshot was taken after that last action.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi bluecrab347, can you also send me a screenshot of the app's exact syncing status, in order for me to have visual please? 

    • bluecrab347's avatar
      bluecrab347
      Explorer | Level 4
      2 years ago

      Megan, here it is. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshots! Has your Dropbox app made any progress since then? I can see there are 21 files syncing now (and not 32), so it seems to be syncing. 

         

        If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there?

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