Forum Discussion

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

macOS on File Provider - Identify non-supported files

On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox f...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NWKent, can I send you an email in order for us to have a closer look into this? 

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

Hi by all means drop me an email and we can pick this up.

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Please check your email address, when you can, NWKent and reply back to me. 

     

    Cheers!

    • NWKent's avatar
      NWKent
      Helpful | Level 5
      3 years ago

      Hi

      Done.

      Thanks

    • Krytolandros's avatar
      Krytolandros
      Explorer | Level 4
      3 years ago

      Please report back when you have solved this issue with the solution; others are having this problem, too. Thanks!

      • NWKent's avatar
        NWKent
        Helpful | Level 5
        3 years ago

        For those that have asked for an update, I have an ongoing support case with Dropbox, once resolved I will post an update here.

        Thanks

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