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Forum Discussion
"Make available offline" is not working for me.
Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
Jay
Dropbox Staff
Dropbox StaffHi coonrodc, thanks for bringing this to our attention.
Could you check the bandwidth in the app to see if this could be affecting the speed at which the files download to your machine?
This will help me to assist further!
The download bandwidth is "don't limit" and the upload is "limit automatically"
- Nancy
Thanks for checking, coonrodc!
Can you let me know what’s the current syncing status and app version of your desktop app?
When exactly did you start noticing this issue? Is this something that started happening after an update, for example?
Also, do you happen to have more than 300k Dropbox files currently synced locally to your computer? You can check this by going to your local Dropbox folder’s properties.
Thank you. I am not sure I understand your questions, but I will answer as best i can. I do not know the app version. Where can I find that? I presume it is the current version. I dont know why it would not be. The app indicates it is "sincing" but the number of files sincing just keeps growing. In the past, the number of files sincing would drop to zero fairly quickly. I dont know the exact time the problem started, but I first noticed it about a week or so ago. Initially I thought it was just some temporary problem that would solve itself, but that has not occurred. I am not aware of any particular update at that time, but I cannot rule it out. There are 441,443 files in the Dropbox folder. The app indicates they occupy 3.8 TB of my available 4.0 TB. The app indicates 11,671 files are sincing, but, as i explained above, there does not appear to be much progress in reducing that number. Thanks for your help.
- Nancy
Alright; let’s take a closer look.
One way to check the app’s version is by hovering over the small Dropbox icon in your system tray/menu bar.
Now, as per the number of files currently syncing, please note that after 300k files, the performance of the Dropbox app may be affected, so this could be a possible reason why syncing isn’t working properly at the moment.
Have you, by any chance, used selective sync to remove any large folders from the desktop app? If not, please give that a go, as it may help.
Let me know if you see any difference afterwards.
