Forum Discussion

stinkerbill's avatar
stinkerbill
Helpful | Level 5
4 years ago

'Make available offline' option issue - files keep reverting to online only

I'm having ongoing issues where some files I've made available offline keep reverting to online.   For example, I'm working in Adobe After Effects, and my assets (videos, images PSDs) I've previo...
desktop
sync
Cbuzio's avatar
Cbuzio
Explorer | Level 3
3 years ago

I've been having the exact same issue...

Files that I downloaded last week, have reverted to being offline.

I also don't have that option in my sync settings. I'm on a Mac, operating system Ventura 13.4.1 (c), and the Dropbox version is v185.4.6054.

Please help, my files are really heavy and the internet isn't always fantastic, so sometimes I need to wait 1h until I can work again, even though I had downloaded the files last week.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Cbuzio, sorry to hear about that! 

 

Does this happen with all of your files, or some of them? 

 

When did you first start noticing this behavior? If you right click on a folder/file inside your Dropbox folder, do you have the option to change the status of the files, and revert them to the state they originally were? 

 

Let me know more, and we'll take it from there!

  • Cbuzio's avatar
    Cbuzio
    Explorer | Level 3
    3 years ago

    Hi Megan,

    Thank you for your quick reply!

    I've been experiencing issues with the online/offline sync for one or two months now. For a while, for example, I would select "make available offline" from the drop down list (after right clicking on the folder), and nothing would happen. It only worked when I double clicked the little cloud icon on the folder, then it started downloading everything.

    I only noticed this particular issue with the files reverting back to online in the last few days, because these were big folders that took me a while to download. If they are small files, I might not notice the issue.

     

    did this help? If I upgrade my operating system to Sonora, will it help or create more problems? (I usually wait a few months before installing a new operating system).

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Cbuzio!

       

      Is your Dropbox folder located in ~/Library/CloudStorage?

       

      When you access the app's preferences, what do you see under the Sync tab?

      • Cbuzio's avatar
        Cbuzio
        Explorer | Level 3
        3 years ago

         

        Hi Megan, here is a screenshot of what I see! I feel it has been better at the moment though, and I can use "Make available offline" menu option again, so I feel this is resolved for now? I have not updated to sonora yet though.

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