Re: Migrating from Dropbox Basic to Dropbox Plus

Hi there, Ruud-J, thanks for your post on our Community!

Would you mind clarifying what you'd like to do or the issue you're having, so we can assist you further?

Any additional details or screenshots that might be showing your issue, are welcome.

Thanks in advance!

Hey Ruud-J! Do you still want us to look into your request? 

If yes, please feel free to send over more details.

Hi Nancy, thanks for the replies. I was wondering about the following: I have a free basic account, which I've been using for years. But I also have a paid PLUS account, which I don't use at all. I've been paying for that account for years. I always assumed I was paying for the subscription I'm currently using (but that's free). Okay, my mistake, and I wasn't paying attention. Isn't there a simple way to link my payment to my current account, which I use constantly and have all my files on, and then delete my other account? In short: link my payment to my operational basic account, which will then become from basic to PLUS. That's less work than following the steps I was advised to follow. I think you can easily see from your side that I am the basic and plus owner.

HI Ruud-J, currently, it isn't possible to transfer a paid subscription from one Dropbox account to another. 

The payment has to remain associated with the account that was upgraded.

I have a similar issue, so I am trying to transfer all files and folders from my free accounts (I have two) to my paid Plus account. The instructions seem simple, but where I can see my folders on the left, they will not drag and drop to the newly created 'SHARED" folder. HOW CAN I GET my FOLDERS to drop into the SHARED file??? 

How are you trying to do that MarkThompsonAuthor​ ? Where is this?

If on the website click on the tick boxes at the side near name and then choose the 'Move' option is probably the easiest.