Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RobM4's avatar
RobM4
New member | Level 2
7 years ago
Solved

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi!

For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in that drop down mwnu. Drop Box app is running, and the app logo is present at the top of my desktop. I have unlinked and re-linked my computer. Running OS X El Capitan, Macbook Air.

Please help

Thanks

Rob

 

desktop
Share
Shared Links
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!

39 Replies

Replies have been turned off for this discussion
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
  • RobM4's avatar
    RobM4
    New member | Level 2
    7 years ago

    Yowza!!! That worked! Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hooray! 🧙‍♂️ Happy to have helped, RobM4.
     
    If you have any other questions in the future, you know where to find us. Have a great day ahead!
  • rbrichard's avatar
    rbrichard
    New member | Level 2
    7 years ago

    I am having the same problem -- the "copy Dropbox" link does not show up when right clicking a folder.  I have closed everything and restarted the computer.  Not fixed.

    I am running Windows 10 on a new Lenovo P52 PC.

    Help please!

    Richard

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Sorry to hear that, Richard. 
     
    Since you’ve already tried a device reboot and a Finder relaunch, could you also ensure that your desktop app is running by locating the Dropbox icon next to your computer’s clock? 
     
    If you don’t see it, it means that the desktop app isn’t running, so please try finding the Dropbox app from your start/applications menu and manually re-launch it. 
     
    If you do see it, could you please let me know what it reads and send me a screenshot (without any personal info) of what it shows when you click on it?
     
    Thanks in advance!
  • pickles-n-milk's avatar
    pickles-n-milk
    New member | Level 2
    7 years ago

    On a Mac, your Dropbox extension might be turned off.  To turn it on, go to System Preferences and choose Extensions > Finder Extension. Under Dropbox check the box labeled Finder Extensions and you should be set. 

  • goddos's avatar
    goddos
    Explorer | Level 4
    7 years ago

    Hi Lusil, 

    I have the same issue, ive jsut update a to a new macbook pro running on mojava, used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dorpbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked. finder extensions is ticked. 

    can you help? i miss this feature so much! 

    Cheers

    Kane 

  • goddos's avatar
    goddos
    Explorer | Level 4
    7 years ago

    Hi, 

    I'm not able to create a dropbox link in finder via right click. I've just updates a to a new macbook pro running on mojava, I used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dropbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked & finder extensions is ticked. 

    Would be greatful for some help as i miss this feature so much! 

    Cheers

    Kane 

  • goddos's avatar
    goddos
    Explorer | Level 4
    7 years ago

    this has been solved, i deleted & re-installed dropbox however it didnt delete all folders. I've since manually deleted all folders & re-installed which has resolved the issue. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey goddos, thanks for keeping us up to date with your progress and glad to hear that you were able to resolve it by re-installing the app. 
     
    If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!