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RobM4's avatar
RobM4
New member | Level 2
7 years ago
Solved

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that, Richard. 
 
Since you’ve already tried a device reboot and a Finder relaunch, could you also ensure that your desktop app is running by locating the Dropbox icon next to your computer’s clock? 
 
If you don’t see it, it means that the desktop app isn’t running, so please try finding the Dropbox app from your start/applications menu and manually re-launch it. 
 
If you do see it, could you please let me know what it reads and send me a screenshot (without any personal info) of what it shows when you click on it?
 
Thanks in advance!
pickles-n-milk's avatar
pickles-n-milk
New member | Level 2
7 years ago

On a Mac, your Dropbox extension might be turned off.  To turn it on, go to System Preferences and choose Extensions > Finder Extension. Under Dropbox check the box labeled Finder Extensions and you should be set. 

  • cpaiva's avatar
    cpaiva
    New member | Level 2
    7 years ago

    I am having this issue.  I followed all the steps you listed, but I don't have a "Dropbox" option once I navigate to Extensions > Find Extension.  I only have the following; please help?

    Rotate

    Mark-up

    Create PDF

    Trim

    JPG Convert

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there cpaiva, sorry to hear that you're also having trouble with this - let's see what we can find. 

       

      As a first step, could you please send me a screenshot (without any personal info) of exactly what you're seeing?

       

      Could you also let me know what your Dropbox icon reads when you hover over it in your system tray or menu bar?

       

      Thanks in advance!

      • Richardious's avatar
        Richardious
        Explorer | Level 3
        7 years ago

        I solved my issue.  It turns out there was third party software designed to optimize system performance that was "sleeping" the dropbox app.  Once I disabled that, the dropbox link reappeared.  check to see that your dropbox app is actually running if you are having an issue.

  • salkiwi's avatar
    salkiwi
    New member | Level 2
    7 years ago

    Thank you thank you thank you pickles-n-milk! I've spent numerous hours trying to resolve this. I've never even looked at the extensions button in System Preferences. This fixed it straight away. You are a super-star!

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