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RobM4's avatar
RobM4
New member | Level 2
7 years ago
Solved

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there, Rob!
 
As a first step, could you please try relaunching Finder by using the following steps:
  • Save any files that you have open and close any apps.
  • Click on the Apple icon in the top left of your screen.
  • Click on force quit.
  • Relaunch the Finder.
If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
 
Let me know of any update!
goddos's avatar
goddos
Explorer | Level 4
7 years ago

Hi Lusil, 

I have the same issue, ive jsut update a to a new macbook pro running on mojava, used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dorpbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked. finder extensions is ticked. 

can you help? i miss this feature so much! 

Cheers

Kane 

  • goddos's avatar
    goddos
    Explorer | Level 4
    7 years ago

    this has been solved, i deleted & re-installed dropbox however it didnt delete all folders. I've since manually deleted all folders & re-installed which has resolved the issue. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey goddos, thanks for keeping us up to date with your progress and glad to hear that you were able to resolve it by re-installing the app. 
       
      If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!
    • stuarttownsley's avatar
      stuarttownsley
      New member | Level 2
      6 years ago

      same here...

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi stuarttownsley, thanks for nudging us on this thread. 

        I just wanted to check with you if you were able to resolve this or if you're still having trouble - I'm more than happy to help if you are!

        Keep me posted!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey there peeps, thanks for checking in with us on this thread, and sorry to hear that you’re having trouble with finding the Copy Dropbox link on your computer.

      drosophila , first off, awesome work on the extensive troubleshooting! At this point, I’d recommend moving the investigation to email so that we can have a better look into this. Would that be alright with you?

      wallywld, thanks for letting us know what did the trick for you, however, from what I understand, it’s not consistent, is that right?

      Could you confirm if this also happens even when you reboot your computer?

      Ernest H.3, could you also let me know if you’ve tried going to System Preferences and toggling the Finder Extension off and on again?

      Keep me posted, everyone!

      • drosophila's avatar
        drosophila
        Explorer | Level 4
        6 years ago

        Hi Lusil, yes ok please let me know what to do. After reinstalling Dropbox I've lost my selective sync options and now my hard drive storage is too small for my entire dropbox, so I've had to do smart sync which is making things really slow for my work since files have to be downloaded from the cloud to work with. A warning for those reading this to avoid reinstalling Dropbox if this could be your issue!

        I'm really frustrated now that I've spent many precious hours trying to figure out what happened all of a sudden. Thanks

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