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RobM4's avatar
RobM4
New member | Level 2
7 years ago
Solved

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
wallywld's avatar
wallywld
Explorer | Level 4
7 years ago

This problem has been happening in the last few versions and is more common when the dropbox folder has many files.

It's happening on several of our systems running High Sierra and above.

Sometimes restarting the dropbox application helps, but eventually starts happening again. My finder extension is installed and checked to run.

This might require further investigation from the dropbox team.

W

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi there wallywld,

Could you please provide me with the following, so as to have a better understanding of the behavior you're experiencing:

  • Are you unable to see the option to copy a link from the desktop app with folders or files?
  • Additionally, does this occur when the files/folders are at the top level of your Dropbox folder or in a specific folder? 
  • If it's inside a folder, could you please confirm if it's a personal/regular or shared folder?
  • Finally, could you please clarify if you're able to copy the shared link of the same files/folders when you navigate to them via the website?

Thanks in advance for gathering this info for me!

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