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RobM4's avatar
RobM4
New member | Level 2
7 years ago
Solved

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there peeps, thanks for checking in with us on this thread, and sorry to hear that you’re having trouble with finding the Copy Dropbox link on your computer.

drosophila , first off, awesome work on the extensive troubleshooting! At this point, I’d recommend moving the investigation to email so that we can have a better look into this. Would that be alright with you?

wallywld, thanks for letting us know what did the trick for you, however, from what I understand, it’s not consistent, is that right?

Could you confirm if this also happens even when you reboot your computer?

Ernest H.3, could you also let me know if you’ve tried going to System Preferences and toggling the Finder Extension off and on again?

Keep me posted, everyone!

drosophila's avatar
drosophila
Explorer | Level 4
6 years ago

Hi Lusil, yes ok please let me know what to do. After reinstalling Dropbox I've lost my selective sync options and now my hard drive storage is too small for my entire dropbox, so I've had to do smart sync which is making things really slow for my work since files have to be downloaded from the cloud to work with. A warning for those reading this to avoid reinstalling Dropbox if this could be your issue!

I'm really frustrated now that I've spent many precious hours trying to figure out what happened all of a sudden. Thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for your quick reply, drosophila. 

    I've sent you a ticket to the email address connected to your Community profile, so when you have the chance, please check your inbox. 

    Cheers!

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