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RobM4's avatar
RobM4
New member | Level 2
7 years ago
Solved

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
mmhull's avatar
mmhull
New member | Level 2
5 years ago

Hi - thanks for responding. I messaged your colleague, Ella back about this as well. Ticket #11789250. 

Look forward to hearing back. 

 

My team and I are ready to leave Dropbox if this isn't reverted back to the way it used to be. We use Dropbox for a lot of efficiency reasons and it's been rendered wildly inefficient with the situation with the missing "copy link" functionality for the entire Dropbox file tree on my hard drive.

 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

No worries, mmhull. 

 

I was able to find the ticket and have made sure to pass your comments along. 

 

As soon as they have more info on the matter, they'll get back to you via email.

 

In the meantime, I hope you have a lovely rest of your week!

  • Sailor dave's avatar
    Sailor dave
    New member | Level 2
    5 years ago

    Hi Lusil,

    Thelink spontaneously re-appeared a couple of weeks after my post at the top of this thread without me doing anything. It has remained present ever since and is still there. However past experience says that it may disappear again in the future just as mysteriously.

    I'm sure we would all be very grateful if you could post any (non-personal) findings here too.

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