Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jeremy b.25's avatar
jeremy b.25
Helpful | Level 5
8 years ago
Solved

Missing files inside synced zip files

I upload a zip folder from my phone to the web server and can see a zip folder in my Dropbox files. I cliick on the folder and can see inside another fiolder with a database file(very small file) I...
sync
  • jeremy b.25's avatar
    jeremy b.25
    8 years ago
    Hi
    7zip works fine. So it looks like an explorer issue.
    I tried it late yesterday.
    Is there anything we can do with explorer or just ignore it
    Thanks
    Jez
  • jeremy b.25's avatar
    jeremy b.25
    8 years ago
    Hi
    Thanks for your help
    Jez
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
This means that the Dropbox desktop application isn’t running, or the file isn’t in the official Dropbox folder somehow.

Could you forward a screenshot showing the entire Dropbox folder, to see if any of the files and folder are syncing?
jeremy b.25's avatar
jeremy b.25
Helpful | Level 5
8 years ago

hi

i will do this when i am back in the office tomorrow.

interestingly i have just updated my personal dropbox and can see the green tick marks.

having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

i will first try and update again andthen send image

thanks

jez

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    I'm assuming the home PC has the audio test file visible? Keep us posted with any updates tomorrow!
  • jeremy b.25's avatar
    jeremy b.25
    Helpful | Level 5
    8 years ago

    hi

    just managed to upload a file to my home laptop.

    the icons show green but the sub folder and contetnts are not uploading

    see image 5

    and see image 6,7 and 8 for web view

    same problem as work dropbox and personal dropbxe desite green tick here

    what is happening with the sync.  doesnt seem to be working

    jez

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      Instead of using the Explorer built-in viewer for zip files, could you use a third party app instead? 
       
      There are multiple free ones out there on the web, personally I use 7zip at home, so you can use that if you wish. 
       
      I want to check if 7zip can view the inner files properly, to ensure this isn't an Explorer issue instead of a Dropbox syncing issue.
       
      You can uninstall 7zip when you're done testing it.
      • jeremy b.25's avatar
        jeremy b.25
        Helpful | Level 5
        8 years ago
        7zip works fine. So it looks like an explorer issue.
        I tried it late yesterday.
        Is there anything we can do with explorer or just ignore it
        Thanks
        Jez

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!