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jeremy b.25's avatar
jeremy b.25
Helpful | Level 5
8 years ago
Solved

Missing files inside synced zip files

I upload a zip folder from my phone to the web server and can see a zip folder in my Dropbox files. I cliick on the folder and can see inside another fiolder with a database file(very small file) I...
sync
  • jeremy b.25's avatar
    jeremy b.25
    8 years ago
    Hi
    7zip works fine. So it looks like an explorer issue.
    I tried it late yesterday.
    Is there anything we can do with explorer or just ignore it
    Thanks
    Jez
  • jeremy b.25's avatar
    jeremy b.25
    8 years ago
    Hi
    Thanks for your help
    Jez
jeremy b.25's avatar
jeremy b.25
Helpful | Level 5
8 years ago

hi

i will do this when i am back in the office tomorrow.

interestingly i have just updated my personal dropbox and can see the green tick marks.

having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

i will first try and update again andthen send image

thanks

jez

jeremy b.25's avatar
jeremy b.25
Helpful | Level 5
8 years ago

hi

just managed to upload a file to my home laptop.

the icons show green but the sub folder and contetnts are not uploading

see image 5

and see image 6,7 and 8 for web view

same problem as work dropbox and personal dropbxe desite green tick here

what is happening with the sync.  doesnt seem to be working

jez

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Instead of using the Explorer built-in viewer for zip files, could you use a third party app instead? 
     
    There are multiple free ones out there on the web, personally I use 7zip at home, so you can use that if you wish. 
     
    I want to check if 7zip can view the inner files properly, to ensure this isn't an Explorer issue instead of a Dropbox syncing issue.
     
    You can uninstall 7zip when you're done testing it.
  • jeremy b.25's avatar
    jeremy b.25
    Helpful | Level 5
    8 years ago
    7zip works fine. So it looks like an explorer issue.
    I tried it late yesterday.
    Is there anything we can do with explorer or just ignore it
    Thanks
    Jez
  • jeremy b.25's avatar
    jeremy b.25
    Helpful | Level 5
    8 years ago
    Hi
    7zip works fine. So it looks like an explorer issue.
    I tried it late yesterday.
    Is there anything we can do with explorer or just ignore it
    Thanks
    Jez
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    I'd just leave it unfortunately. You could contact Microsoft to let them know about this if you wish, though since you know that another app works fine, it's best to continue using that app.

    In general for all OSes, the built-in apps for mail, zip viewer, image previewer and so on, while effective for most purposes, might not work in all situations.

    This is why we have paid and free software that has a specialist purpose, one for zipping, video playback, photo viewer, file transfer, etc. These tools are usually more powerful and can handle much more 'variables' than the OS version (since naturally, the operation of the entire computer, the sole purpose of an OS, is more important than making sure a zip file opens well).

    Glad to hear that you managed to fix it on your own though! Have a great end of the week!
  • jeremy b.25's avatar
    jeremy b.25
    Helpful | Level 5
    8 years ago
    Hi
    Thanks for your help
    Jez

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