Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tomasewski's avatar
tomasewski
Helpful | Level 6
3 years ago
Solved

missing folders from a shared folder

Hi all! Data has disappeared from the shared directory...... Part of the shared directory and sub directory disappeared. The missing directories are not even in the deleted folders (trash).  This app...
restore
Share
Shared Folders
  • tomasewski's avatar
    tomasewski
    3 years ago

    I finally accepted this solution. I re-uploaded the missing files to the shared directory. I was able to get them from a TimeMachine (MacBook) backup in an older version.

     

    Thank you for all for cooperations and advise.

tomasewski's avatar
tomasewski
Helpful | Level 6
3 years ago

I can not you find any sign of this subfolder in events page

Any member of the shared folder don't move or delete the subfolder. We are two members of a shared directory. The shared data is also missing from the colleague.

The desktop app is up to date in menu bar/system tray and syncing is to end. In the desktop app's sync history, I can see that only about 9 individual files have been deleted.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is it possible that it was renamed or never uploaded to Dropbox to begin with then tomasewski ?

  • tomasewski's avatar
    tomasewski
    Helpful | Level 6
    3 years ago

    This is not possible ( . We have shared the folder for several years.

    • tomasewski's avatar
      tomasewski
      Helpful | Level 6
      3 years ago

      It really is an unpleasant mystery.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey tomasewski, have you tried using the search bar at the top of your 'all files' page, to see if you can locate any of these files?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!