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missing folders from a shared folder
Hi all! Data has disappeared from the shared directory...... Part of the shared directory and sub directory disappeared. The missing directories are not even in the deleted folders (trash). This app...
I finally accepted this solution. I re-uploaded the missing files to the shared directory. I was able to get them from a TimeMachine (MacBook) backup in an older version.
Thank you for all for cooperations and advise.
Maybe the MacBook update had an effect? Sonoma 14.0 . File indexing took a long time. A cloud icon appeared on the shared directories at that time.
Something similar happened to me soon after updating to MacOS Sonoma 14. Folders moved from our shared folder structure to unexpected locations and were no longer accessible to teammates. I've been slowly trying to move everything back into place, but it was a lot of files and is taking a long time. Is this a known issue and are there ways to prevent it from happening again when I update other computers in the office?
- Hannah
Dropbox Community Moderator
Yes, the move did appear in the Events and I received an email about it because of the large number files that were moved. From reading other posts in the forum I believe that this is very similar to issues that are being experienced by others after upgrading to the new MacOS 14.0.
I think the only solution is to be patient))) At the time of the MacBook update, this MacOS operating system "saved" data from Dropbox somewhere in its memory. So it was "like" deleted when looking in DropBox. AFTER MacOS has finished updating and indexing the files, this operating system has returned them to a directory location on the MacBook. And from the directory in the MacBook, the data is then synchronized with the directory in DropBox. The problem arises when the directory in DroPbox is shared by, for example, 2 users who are updating a MacBook. Updating the MacBook, indexing the data in the MacBook and subsequent synchronization takes at least 12 hours according to my estimation. Recommendation if there are multiple members of the shared directories in DropBox that have MacOS at the same time: Update your MacBook gradually and individually. A member of a shared directory will always wait until the update, indexing, and synchronization from the first participant is complete (1 day). Do not use DropBox at that time. IT'S ONLY MY OPINION BASED ON EXPERIENCE - NO WARRANTY.
Yes, the movements were subsequently displayed. When I downloaded the data from the TimeMachine backup to a directory in DropBox.
