Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tomasewski's avatar
tomasewski
Helpful | Level 6
3 years ago
Solved

missing folders from a shared folder

Hi all! Data has disappeared from the shared directory...... Part of the shared directory and sub directory disappeared. The missing directories are not even in the deleted folders (trash).  This app...
restore
Share
Shared Folders
  • tomasewski's avatar
    tomasewski
    3 years ago

    I finally accepted this solution. I re-uploaded the missing files to the shared directory. I was able to get them from a TimeMachine (MacBook) backup in an older version.

     

    Thank you for all for cooperations and advise.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hmm, are you on a Dropbox Business team?

 

If the event mentions a mass move, is it possible that the files were just moved and not deleted?

 

If you search for them from the search bar at the top of your 'all files' page, are you able to locate them?

nwm's avatar
nwm
Explorer | Level 4
3 years ago

Hi Hanna, 

 

Yes, we are on a business plan. In terms of the move, here's what I mentioned in my initial post to the forum, soon after updating to Mac OS Sonoma  "Folders moved from our shared folder structure to unexpected locations and were no longer accessible to teammates. I've been slowly trying to move everything back into place, but it was a lot of files and is taking a long time."

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!