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Wordrafter's avatar
Wordrafter
New member | Level 2
3 years ago

MS Word track changes visible in uploaded files

I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track cha...
Preview
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JoolzM, could you try deleting the file permanently on the site and see if the re-uploaded version has the same preview on the site?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Following the previous suggestions in the thread, the other user permanently deleted the file and then re-uploaded the file to the site.

 

Are you using any desktop app at all in this instance?

  • JoolzM's avatar
    JoolzM
    Explorer | Level 3
    3 years ago
    I tried a couple of different Microsoft Word files and the same issue occurs.

    I'm just using Chrome to upload the files (by dragging and dropping).
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in, JoolzM.

       

      Would you mind trying this through a different browser or an incognito window?

       

      If you get the same behavior, can you send us some screenshots, so we can have a visual of the situation as well?

      • JoolzM's avatar
        JoolzM
        Explorer | Level 3
        3 years ago

        No need to apologise Hannah; it is kind of you to offer your assistance.

         

        I tried using Edge, but the problem persists;  I do not think that the type of browser being used is an issue though, because I experience the same problem with the Android App.

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