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aaron2025's avatar
aaron2025
New member | Level 1
10 months ago

My account is full but I don't see any files when I log into the website

hi there!

I am back on this old laptop and I have notification that my dropbox is full. However, when I log in to the site, there are no files to view! 

  1. do I need a subscription in order to view / gain access to those files?
  2. if not, how to I find those files without a subscription?
  3. if not, how is it exceeding capacity when there are no files to view?

Thanks in advance for your input!

File access
Storage space

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey aaron2025 - thanks for posting on our Community!

    Can you please have a look at your backups page and let me know if you see any folders or devices that might be taking up storage space listed there?

    Otherwise, I'll need you to check your plan tab and let me know what is reported there in regards to your quota. 

    Thanks!

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