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RoxanneRB's avatar
RoxanneRB
Explorer | Level 3
3 years ago

My Adobe PDF's are not Syncing with my Team Drop Box

When I upload/save my Adobe PDF's to Drop Box, the other person who accesses the team folder can't see them. Seems that when I checked the Sync, I could not see any of my saved/uploaded PDF's there. I can see them when I access my Drop Box via my File Manager - but he can't. Even when he goes to Drop Box online, he can't see my PDF's. Can anyone help me with this? Thank you!

sync

26 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    RoxanneRB, can you also check your Dropbox app's bandwidth (via your app preferences) in case there's any limitation there?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that for us RoxanneRB - much appreciated.

     

    Could you send us a full screenshot of the app's status as shown in your system tray?

     

    Also, can you try clicking on the 'view sync issues' button after clicking on your avatar after you clicked on the app's icon in the system tray? 

  • RoxanneRB's avatar
    RoxanneRB
    Explorer | Level 3
    3 years ago

     

    As you can see it has the syncing logo on it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try clicking on it and then on your account's picture that comes up and try the button I mentioned earlier as well RoxanneRB ?

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