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Forum Discussion
My app isn't syncing the latest changes.
Hello,
It seems that the desktop application is not synchronizing files correctly to my computer. I have Excel files that are flagged as not up-to-date and showing an incorrect format, making them impossible to open. However, when I access the files via the web version of Dropbox, they appear fine, can be downloaded, and work without any issues.
My disk is not full. I have already tried disabling synchronization on my computer and re-enabling it. After the locally synchronized files were deleted, the application re-downloaded them, but the problem persists.
I have few screenshots if needed.
Could you please assist me with this issue?
Best regards,
Martin
4 Replies
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- Megan
Dropbox Community Moderator
Hey CFGtechlet's jump right into this!
The first thing I'd like to know is your device's OS, along with the Dropbox version and syncing status, please.
You can find the status of the app by locating your little Dropbox icon on your task bar, next to your WiFi and hover your mouse over it.
If you have any screenshots, they're more than welcome.
Keep me posted, and we'll take it from there!
Hi, we are using windows 11 Pro version: 10.0.22631 Build 22631
dropbox verison: v212.4.5767
I cant add images to this conversation. If i try, feature "Attachment" doesnt let me.Any update on the issue?
- Megan
Hey CFGtech, sorry for the late reply!
Do you still face the same issue on your end? Can you clarify the app's current syncing status?
Also, you should be able to attach your screenshots by pasting them here using Ctrl+V. Want to give it a go?
