My boss is trying to share a folder with me, but I can't upload anything to the folder.

Question

My boss has a subscription to the Plus plan. I am on the free/basic version.
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I just sat with him while he shared his screen, and checked all the settings. We have tried:
  - to add me as a collaborator (we also tried removing me before we tried the step bellow)
- to copy the folder link + made sure the permissions are set to "People with this link can edit". He copies the link, sends it to me, and I am still not able to upload nor create subfolders. (see bellow)

What is our issue? Please help. TIA

Mark · Answer

What does it say or show when you go to the link? What is the error?&nbsp;
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Note that you'd need an account AND to be logged in to that account while trying to access the link for it to work&nbsp;

cagiali · Answer

Hi Mark, thank you for the prompt replyI am logged in, I can't see the upload or create subfolder buttons. Here is what I see:If I click the first two, it says "I don't have enough storage space"Please let me know if I can provide any more info to help troubleshoot this, thanks

Mark · Answer

That doesnt show the error from your link&nbsp;cagiali&nbsp;
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However, shared folders use up the quota of all involved. So your bosses increased quota will not benefit you. If the folder is over your 2gb allowance you need to upgrade.&nbsp;

JasonSilverDBX · Answer

Mark is correct.&nbsp; The screenshot you shared is the web preview of the contents.&nbsp; That is the same view that a "view link" would provide, except that it would not offer the option to "Join Folder".&nbsp; In order to upload additional content to the shared folder, add subfolders, or otherwise edit the folder or its contents, you must join the folder.&nbsp; This will make you a member of the folder (i.e. a collaborator) with editor permissions (because of the edit link you visited).&nbsp;
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However, joining the folder counts against your Basic Plan storage quota.&nbsp; This adds the folder to your Dropbox as a shared folder with you as an editor and your boss as the folder owner.&nbsp; It sounds like your the folder you are attempting to join is more than your 2GB allotment on the Basic plan, which is why you are unable to join.&nbsp; In this instance you would also need to upgrade in order to collaborate with your boss.&nbsp; Probably not the answer you were hoping for, but I hope this at least clarifies the situation.

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My boss is trying to share a folder with me, but I can't upload anything to the folder.

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