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Forum Discussion
My colleague says I requested access to a folder but I didn't - how did this happen?
Hello. I received an email from my colleague saying that I had requested to join a specific Dropbox shared folder. However, I never sent such a request myself. Is there any reason for that?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi there, ma-chong, thanks for joining our Community!
Let's get right to it.
So, this request means that you tried to access the shared folder (probably from the invitation email), while logged in to a Dropbox account that doesn't have access to the folder.
You'll get a screen that says that you're signed in to an account that doesn't have access and you'll see a button which you can press to request access.
I hope this makes sense, but does that sound like something you might have done?
Let me know.
Hi Hannah,
Thank you for your kind reply.
Actually, I was not aware of the existence of that shared folder and I definitely did not try to access it myself.
Does this mean that my account might have been compromised and someone else performed this action instead of me?Is there any way to check from which IP address or device, and at what time, my Dropbox account was accessed?
I just created my Dropbox account last week and have logged in only 2–3 times from a single device.- Hannah
Hmm, would you mind sending us a screenshot of this request? I'm assuming it was an email, right?
Just make sure to hide your email address or any other personal info before sending it.
Yes, my colleague has forwarded the request email (written in Japanese) to me. Kindly find the attached screenshot. Except for this email, I have not received any other emails concerning this shared folder.
