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Forum Discussion
My colleague says I requested access to a folder but I didn't - how did this happen?
Hello. I received an email from my colleague saying that I had requested to join a specific Dropbox shared folder. However, I never sent such a request myself. Is there any reason for that?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey ma-chong! Hope you donât mind if I jump in.
From the email you received, I get that your colleague is part of a Dropbox team and you sent them a request to join said team (by requesting to be a member of their folder). Please let me know in case Iâve misunderstood something, though.
As for checking the IP addresses of any device thatâs accessed your Dropbox account, you can see a list at your Security page here.
If you find anything that looks odd there, you can follow these steps to secure your Dropbox account.
Hi Nancy,
Thank you for your kind reply.
Yes, my colleague is part of the Dropbox team. However, the thing is that I did not send any request to join the said team. I wasnât even aware that my colleague was using Dropbox or that the shared folder existed.
- Nancy
Yes, I did find some unfamiliar IP addresses, though Iâm not entirely sure whether they were caused by the use of a VPN. I have reset my password to a new and stronger one, and enabled two-factor authentication. I hope this will help keep my account secure.
By the way, is it possible to force-log out all Dropbox sessions on every device, and require re-login using the new password?
Another thing Iâm wondering is that when I log in to Dropbox from a new device, I usually receive an email notification. However, for the unfamiliar IP login, I didnât receive any such email. Also, regarding the shared-folder access request, aside from the email forwarded by my colleague, I didnât receive any notification from Dropbox. I also couldnât find any record of this request in my Dropbox account settings.
- Jay
HI ma-chong, you can delete all sessions from the devices page, aside from the active session (which is the one you're currently using to access that exact page), to log out all other browsers and devices. Users will then need to use the new password to log back into the account.
For the shared folder access request, it should appear in the activity page (the bell icon) on your account, which can be seen on the left on the home page.
