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Forum Discussion
My colleague says I requested access to a folder but I didn't - how did this happen?
Hello. I received an email from my colleague saying that I had requested to join a specific Dropbox shared folder. However, I never sent such a request myself. Is there any reason for that?
Hi Nancy,
Thank you for your kind reply.
Yes, my colleague is part of the Dropbox team. However, the thing is that I did not send any request to join the said team. I wasnât even aware that my colleague was using Dropbox or that the shared folder existed.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorYes, I did find some unfamiliar IP addresses, though Iâm not entirely sure whether they were caused by the use of a VPN. I have reset my password to a new and stronger one, and enabled two-factor authentication. I hope this will help keep my account secure.
By the way, is it possible to force-log out all Dropbox sessions on every device, and require re-login using the new password?
Another thing Iâm wondering is that when I log in to Dropbox from a new device, I usually receive an email notification. However, for the unfamiliar IP login, I didnât receive any such email. Also, regarding the shared-folder access request, aside from the email forwarded by my colleague, I didnât receive any notification from Dropbox. I also couldnât find any record of this request in my Dropbox account settings.
- Jay
HI ma-chong, you can delete all sessions from the devices page, aside from the active session (which is the one you're currently using to access that exact page), to log out all other browsers and devices. Users will then need to use the new password to log back into the account.
For the shared folder access request, it should appear in the activity page (the bell icon) on your account, which can be seen on the left on the home page.
Hi Jay,
Thank you for your kind advice.
To prevent any possible security issues, I have logged out from all devices once.
Regarding the shared folder access request, I checked the activity log, but it seems there is no record of any such request. All of the record is shown bellow.- Walter
Hi ma-chong - thanks for the screenshot and the additional information.
When it comes to the shared folder request, one last thing to consider is that it could have been a request sent from someone else other than you through your own device or that you accessed a shared link to that folder. It's normal that you don't see anything in your account's activity on your end since you were never added to the folder in the end.
