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RichJ's avatar
RichJ
Helpful | Level 5
6 years ago

My computer's experiencing a lot of high CPU usage

I have a fresh install of Windows 10 on a 32Gb i7 laptop. Dropbox was installed a week ago with most files set to online only, and the initial sync completed within a few hours.  Now, Dropbox frequen...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi RichJ; sorry to jump in here.

 

Can you maybe try the following steps and let us know if they improved matters for you at all?

 

1. Make sure the Dropbox desktop application is running

 

2. Click on the Dropbox icon in the system tray and then click your profile picture or initials

 

3. Select 'Preferences'

 

4. Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)

 

5. Hold down the 'alt+H' keys

 

6. Click on the 'Fix Hardlinks' button

 

7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

 

8. Please wait about ten minutes to see if Dropbox resumes syncing.

 

If the above steps don’t resolve your issue, please repeat steps 1 to 5, but at step 6, this time click on the “Fix Permissions” button. 

 

Please note that if you use “Fix Permissions” syncing will start back over. At that point, let it sync until it shows Up to date and let us know if you're still noticing high CPU usage or any other discrepancy. 

 

Thanks a bunch and have a lovely weekend Rich! 

RichJ's avatar
RichJ
Helpful | Level 5
6 years ago

Thanks Walter. I've done the "Fix Hardlinks", I'll see how it goes over the next day or so before trying the other option.

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