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msmorto92's avatar
msmorto92
Helpful | Level 6
4 years ago
Solved

My Dropbox folder takes up 1 TB of hard drive space when I only have 210 GB in my account

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T.   on line when I look at my account it says:   Regular files (208.31 GB)   Shared files (1.08 GB)   Unused space (1.8...
desktop
Storage space
  • msmorto92's avatar
    msmorto92
    4 years ago
    Thank you for the reply what am I reading wrong it says shared files 1.08 gig and 1.8 gig free?
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey msmorto92, sorry to jump in here.

Another odd thing is that your Dropbox folder on your Mac was initially 1 TB large and now it's gotten down to 231 GB.

How did this happen, did you do something on your end?

Selective sync would remove folders from the Dropbox folder, but 1 TB of space is too much, when the website says 209 GB.

So, just to make sure, are your computer and the Dropbox website both signed in to the same Dropbox account?
msmorto92's avatar
msmorto92
Helpful | Level 6
4 years ago

I totally agree.  I had not looked at the size of Dropbox, clearly I should have known I was not at 1T, I had turned on Selective sync thinking I was at 1T.  After looking at Dropbox was when I went to the community.  That was all I did and not with selective sync the folder is at 231 gig which still does not make sense.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    One more thing, msmorto92.

    Have you ignored any of your files or folders using these steps by any chance? 

    I'd also assume that your desktop app shows 'up to date' while we speak, yes? 
    • msmorto92's avatar
      msmorto92
      Helpful | Level 6
      4 years ago

      Not sure if I responded to this did not even know that you could Ignore files.  drop box is down to 224 gig now but that is wiht smart sync on.  with smart sync off it should be at what 208 gig.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Thank you for reaching back to us, I hope you enjoyed your weekend!

        If I were you, I'd reach our to our Support team in order to investigate further, msmorto92.

        They have all the available tools on their end, to see what might be causing this.

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