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msmorto92's avatar
msmorto92
Helpful | Level 6
4 years ago
Solved

My Dropbox folder takes up 1 TB of hard drive space when I only have 210 GB in my account

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T.   on line when I look at my account it says:

 
Regular files (208.31 GB)
 
Shared files (1.08 GB)
 
Unused space (1.8 TB)
 
I have 3.2 gig available on the Mac and   Drop box is saying it can't sync.  Why is dropbox taking up 1 T when there is only 210 gig on line.
  • Thank you for the reply what am I reading wrong it says shared files 1.08 gig and 1.8 gig free?

26 Replies

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  • the one and only 's avatar
    the one and only
    New member | Level 2
    4 years ago
    Hi there can someone advise please I'm using Dropbox app on Windows 11 desktop pc and I've setup the Dropbox folder to be online only yet it keeps copying everything to my computer. I use rekordbox pro that has Dropbox unlimited on a laptop and it keeps filling up my desktop pc's main c drive. I am presuming it's an auto sync that I need to turn off but now sure how as i need to keep rekordbox enabled for sync? Many thanks
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi The One and only, I'd be more than happy to help! 

     

    Can you clarify more, in regards to the rekordbox pro, and how exactly you use it on your end? Do you have the desktop app, installed on your device? 

     

    If so, feel free to let me know the app's syncing status, and version.

     

    Keep me posted!

  • lwalker0312's avatar
    lwalker0312
    New member | Level 2
    3 years ago

    Hello,

    I have set up a professional account and I have shared a folder with several others to have access to.  Some people are having issues uploading documents  while others do not.  I also am having issues with people I shared the folder with saying they are over their limit.  If they have their own personal drop box account, my account that they have access to the folders shouldn't impact theirs. 

    Any help is greatly appreciated!

     

    Thank you!

    Lisa

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi Lisa

     

    Unfortunately you've misunderstood how shared folders work. Your upgrade does not give them any benefit at all. Shared folders use up the quota of everybody within the share. So, if they need read write access to the folder they need to also upgrade. 

     

    Workarounds are shared links and File Requests to get uploads. 

  • lwalker0312's avatar
    lwalker0312
    New member | Level 2
    3 years ago

    Thank you Mark for you comment.  One more question - everyone should be able to view documents within folders I share, regardless of whether they have a dropbox account (and limited storage on their personal account) or not correct?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    lwalker0312 wrote:

    One more question - everyone should be able to view documents within folders I share, regardless of whether they have a dropbox account (and limited storage on their personal account) or not correct?


    If you're using a shared folder, no. Each member of a shared folder needs their own account and enough available space in their account to hold the entire folder. If you only want to provide view-only access without the need for a Dropbox account, send a view-only shared link instead.

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