Forum Discussion

fpulley's avatar
fpulley
Explorer | Level 3
3 years ago

My Dropbox is not syncing to any of my devices

My Dropbox is not syncing to any of my devices. This has been going on for a couple of months. I have tried updating. deleting and reinstalling the app, etc.   Please help!
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fpulley, thanks for bringing this to our attention.

 

Is the Dropbox desktop application running and syncing on your computer? 

 

What is the current status of the app when you click the icon on the system tray/menu bar, in the message on the bottom left?

 

This will help me to assist further!

fpulley's avatar
fpulley
Explorer | Level 3
3 years ago

Jay the only icon I see is at the top of my screen and it looks normal.

 

Thanks,'

 

Frank Pulley

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    What does it say if you mouse over it?

    • fpulley's avatar
      fpulley
      Explorer | Level 3
      3 years ago

      It doesn't do anything, I have made sure that I am actually signed into Dropbox.

       

      FRank Pulley

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        It should do something.... it should display text saying something like 

         

        Dropbox 183.3.6667

        Up to date

         

        (Thats what mine is showing now). 

         

        If its not doing ANYTHING it sounds like its crashed so try a reboot and/or reinstall from www.dropbox.com/downloading

    • fpulley's avatar
      fpulley
      Explorer | Level 3
      3 years ago

       it says Dropbox. I have tried uninstalling and reinstalling a couple of times w same result

       

      Thanks,

      Frank

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi fpulley, sorry to jump in here! 

         

        Have you made sure you're looking at the correct little Dropbox icon, on your task or menu bar, next to your WiFi? It should look something like this:

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