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My dropbox is stuck on sync.
My Dropbox has been stuck syncing the exact same number of files for several days. There is no problem with my Internet connection and I have tried quitting/restarting/unlinking the app many times. What is showing on the Dropbox website is correct but what is showing on the app/on my computer is out of date. I use it every day for work and am desperate to fix the problem ASAP.
Thanks for your help, Lusil, but I think we should leave this here now. I hadn't realised the process would take this long to move to the first stage of someone getting in touch who can actually help/give advice. Unfortunately I don't have that sort of time at my disposal to resolve the issue so you can close the ticket now. My business requirements mean this is a really urgent enquiry, not something that can take four days without an engineer even getting in touch yet. Thanks again for your help.
In the end I found an online solution that meant me having to back up my Dropbox data on an external hard drive as a safety, then unlinking my computer from Dropbox (again), quitting the Dropbox application on my computer (again), then deleting everything related to Dropbox from my Mac (data/application/cache/hidden files etc...) and then starting again from scratch. The crucial two elements seem to have been deleting the Dropbox data on my computer as well as going into the Mac Terminal application and entering a command to show all hidden files. There is a hidden .dropbox file that needed deleting (amongst others buried elsewhere in the system).
I then relinked the computer with my Dropbox account - effectively treating it as if it's a brand new computer with no history of my Dropbox account anywhere to be found on it. The sync seems to be working now - it certainly isn't stuck at the same point as before - but not everything has finished syncing yet so I'll just have to wait and see...
Thanks again for your help and sorry you weren't able to resolve it for me this time.
48 Replies
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- Lusil
Dropbox Staff
Thanks for letting us know how you worked around that, tpfruss! Glad to hear that the desktop app's running as per normal.
morisf, thanks for checking in with us on the Community!
You can see which files haven't completed syncing yet from the blue syncing icon :arrows_counterclockwise: that should be next or on your files.
However, since you mention that you're running the latest beta version of the desktop app (84.3.160), could you try reinstalling to the current stable version (83.4.152) instead?
FabianaSA, sorry to hear that you're still having trouble with this.
Could you please let me know if you have an ongoing ticket with a member of my team by any chance?
Keep me posted on your progress, peeps!
- Lusil
Hi anonymous,
If you recently relinked your Dropbox folder to your account, it'll just need some time to reindex for any changes that may have occurred while it was offline.
If you find that it's taking a long time though, let me know and I'll make sure to get back to you as soon as possible.
Thanks!
Hello!
I'm having the same issue as the rest of the group in this post. I have restarted/unlinked and relinked, etc with no avail. I have also attempted to find the files that are getting stuck in the syncing process. Everytime I restart or unlink my account though the number of files to be synced changes. I started out at 673, jumped to 25,000, dropped down to 2,400 and now I've been sitting at 8,800 for the better part of today. I'm on a mac and have the latest stable version of dropbox.
Please advise when you can as this has been an issue for the better part of a week now.
Thank you!
Hi I do not have a ticket! I spoke with someone from the twitter but not gave em a ticket
- Lusil
Hey AGHS, welcome to the Dropbox Community!
In general, syncing your files can take time if they are many or large. When Dropbox syncs the files it starts with all of the folders, then uploads files from smallest to largest.
For this reason, please don't delete them from the Dropbox folder if the files haven't finished syncing and give them some time.
If you find that there's no change or improvement with the syncing process, don't hesitate to give me a nudge and I'll make sure to get back to you.
Also, FabianaSA, I've followed up with a ticket to the email address connected to your Community profile so as to have a better look into this.
Looking forward to hearing back from you!
I can't see the blue syncing icon next to my files for days already. There is always a notification asking me to reinstall to fix all icons. I tried once before (when my files are still syncing successfully) but it still disappeared. I just let it. And so, I cannot see which files are having problems with syncing.
I just tried to download 83.4.152 (offline installer) but turns out it is automatically updated to 84.3.160... Problem still exists and I feel so frustrated...
- Lusil
Thanks for letting me know, morisf.
If you're using the beta version and you want to try running the stable one, you'll have to first uncheck the Include me in early releases option from your online settings:
- Log in to the website.
- Click on you account avatar at the top right corner of the page.
- Go to Settings.
- From the General tab, scroll down to the section titled Preferences and uncheck the box next to Include me in early releases.
If the syncing icons don't appear after reverting to the stable version of the desktop app,
The sync is completed finally! I noticed that the version is updated to 85.3.133 and I guess this helped...
Thanks so much for your help!
