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lindsayihart1's avatar
lindsayihart1
New member | Level 2
2 years ago
Solved

My file request link is suddenly opening to a white screen

Near the end of huge project that has directed folks to a request link.  It did open to an upload screen, now it's a white page.   PLEASE HELP!!!
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.

     

    Thanks,

    Ben

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago

It would seem that there's currently an outage. A File Request that I use for testing produces the same blank white page.

 

 

 

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Oh, somebody has merged things together.... while I was replying!

 

Yes as a few people have noticed it looks like a temp Dropbox outage. 

  • lindsayihart1's avatar
    lindsayihart1
    New member | Level 2
    2 years ago

    Their support folks have now emailed me.  I told them the Community was reporting a system-wide issue.  I'll post what they tell me.

     

    Thanks everyone!

     

    • rrut's avatar
      rrut
      New member | Level 2
      2 years ago

      Same issue here, no upload links working in multiple countries.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everybody,

         

        Thanks for reporting this. I've brought it to the attention of our engineering team and I'll provide an update when I have more information to share.

         

        Ben

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