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lindsayihart1's avatar
lindsayihart1
New member | Level 2
2 years ago
Solved

My file request link is suddenly opening to a white screen

Near the end of huge project that has directed folks to a request link.  It did open to an upload screen, now it's a white page.   PLEASE HELP!!!
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.

     

    Thanks,

    Ben

jburger04's avatar
jburger04
New member | Level 2
2 years ago

Also keeping this conversation alive. I'm also having the same problem. I have a File Request button but it's non-functional. I can't get into any of my previous file requests, and the links I send from them go to a blank screen. I've cleared my cache and restarted to no avail. I was able to create a new file request on my smartphone but it also goes to a blank page. 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everyone,

 

Our engineering team has implemented a fix. File requests should now work as intended. If you are still experiencing any issues with file requests, reply here and we can take a closer look.

 

Thanks,

Ben

  • Trevor Roberts's avatar
    Trevor Roberts
    New member | Level 2
    2 years ago

    Hi - all file requests bring me to a page that says:

    This file request has been closed, deleted, or never existed.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Trevor Roberts - sorry to hear about this.

       

      Can you please clear your browser's cache and/or try another browser and let us know if you get the same results? 

      • Trevor Roberts's avatar
        Trevor Roberts
        New member | Level 2
        2 years ago

        Hi, thanks, I tried both and got the same results.

  • tkayb13's avatar
    tkayb13
    New member | Level 2
    2 years ago

    I am having the same issues for the past 3 days, with multiple files!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear about this tkayb13 

       

      Are you the one who opened the file requests or are you the one uploading?

       

      If you get the same error after clearing your browser's cache or on another browser, could you send us a screenshot so that we can have a  visual too? 

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