Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Clive3's avatar
Clive3
New member | Level 2
7 months ago

My files are showing as 0 bytes on Mac, how can I view the files?

Hi, I am using a Mac and file size shows 0 bytes. How do I solve this and be able to view the files?  
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi Clive3, thanks for bringing this to our attention.

As the files appear to have the cloud icon on them, this means that they are online-only, so they would take up no space on your machine, and thus show zero bytes.

You can right click the files and choose the option to make them available offline, or you can simply double-click the file you want, and it would download to your machine in order for you to edit it.

If you need any further assistance, please let me know!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!