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jlawren's avatar
jlawren
Explorer | Level 4
1 month ago
Solved

My files aren't being received by others.

I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it says it's sent. I tried to send to myself as well and am not receiving the files, though I did receive a reminder email. I have deleted and reinstalled the app, etc. Samsung S21. 

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  • Emma's avatar
    Emma
    1 month ago

    Hijlawren​, thanks for raising this one. Our engineers had a look and have identified the issue. They have implemented a fix so this should be working for you now. 

     

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for keeping us updated, jlawren!

    Happy to see that this has been fixed for you.

    If you need anything else, just give us a shout!

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