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TiaTia's avatar
TiaTia
New member | Level 2
2 years ago
Solved

My folders are hidden

I recently got a new computer and installed dropbox. But suddenly some of my folders are hidden. I have never hide folders before. Does any one know how to retrieve the hidden folders?
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  • Tia Tia's avatar
    Tia Tia
    2 years ago

    I found them back!! It happens because those shared folders have bigger size than my storage.

     

    Thank you for your help ❤️

TomJayUK's avatar
TomJayUK
New member | Level 2
2 years ago

Hey! I’m having the same problem and I’m freaking out! 

 

How did you find a solution if you dont mind me asking? and how did you know they were larger than your storage if they were hidden?

 

Mine are gone and panicking big time!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey TomJayUK, let's see what we can find together on this! 

 

If I understand your concern, it sounds like some folders aren't visible within your Dropbox folder, am I right?

 

If not, don't hesitate to let me know! Have you checked your selective sync settings, to make sure you didn't accidentally remove them locally?

 

What about the app's current syncing status?

 

Keep me posted, and we'll take it from there!

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