Forum Discussion

Craig12345uk's avatar
Craig12345uk
Explorer | Level 3
7 months ago

My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).

On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There i...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Craig12345uk! Thanks for posting on our forum. 

Can you also try to upload a few small files to some of your folders on the desktop app and let me know if you can see them on www.dropbox.com afterwards?

Besides reinstalling the Dropbox app, did you also restart your computer? 

Finally, feel free to send over a screenshot of your Dropbox app’s syncing status and one more of how your folders show in the local Dropbox folder. 

Keep me in the loop.

  • Craig12345uk's avatar
    Craig12345uk
    Explorer | Level 3
    7 months ago

    Thanks for your prompt reply.

    I have created new files in Windows Explorer. They sync'ed and I can seem the via dropbox.com

    Yes, PC rebooted several times since this problem appeared 2 days ago.

    Is there a support email that I can send screenshots too (rather then publicly showing it)?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Craig12345uk, let me jump in here!

      You can always redact any sensitive info shown there, and attach your files here using our camera-like icon.

      Can you also try signing out of the app, and then back in? 

      • Craig12345uk's avatar
        Craig12345uk
        Explorer | Level 3
        7 months ago

        I logged out and logged in again, as suggested.

        It warned me that I don't have enough disk space, which I find surprising because a) there is still 31GB free out of 465GB on the disk (from C driver properties) with Dropbox folder being 192Gb of that (from Dropbox's diagnostics), b) everything was fully synched (solid green ticked circles) before the automatic Dropbox upgrade. I have not saved any large amounts of data in the last few days since the problem arose. So disk spar capacity has not chnaged.

        When I logged back in, Dropbox started to index and resynch, taking several hours. Now I'm in the worse situation shown below, and none of the folders /files are the solid green ticked circles anymore. Prior to the upgrade they were all fully synched and hard disk and Dropbox cloud were the same.

        Craig

         

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!