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My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There i...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Craig12345uk! Thanks for posting on our forum.
Can you also try to upload a few small files to some of your folders on the desktop app and let me know if you can see them on www.dropbox.com afterwards?
Besides reinstalling the Dropbox app, did you also restart your computer?
Finally, feel free to send over a screenshot of your Dropbox app’s syncing status and one more of how your folders show in the local Dropbox folder.
Keep me in the loop.
Thanks for your prompt reply.
I have created new files in Windows Explorer. They sync'ed and I can seem the via dropbox.com
Yes, PC rebooted several times since this problem appeared 2 days ago.
Is there a support email that I can send screenshots too (rather then publicly showing it)?
- Megan
Hey Craig12345uk, let me jump in here!
You can always redact any sensitive info shown there, and attach your files here using our camera-like icon.
Can you also try signing out of the app, and then back in?
I logged out and logged in again, as suggested.
It warned me that I don't have enough disk space, which I find surprising because a) there is still 31GB free out of 465GB on the disk (from C driver properties) with Dropbox folder being 192Gb of that (from Dropbox's diagnostics), b) everything was fully synched (solid green ticked circles) before the automatic Dropbox upgrade. I have not saved any large amounts of data in the last few days since the problem arose. So disk spar capacity has not chnaged.
When I logged back in, Dropbox started to index and resynch, taking several hours. Now I'm in the worse situation shown below, and none of the folders /files are the solid green ticked circles anymore. Prior to the upgrade they were all fully synched and hard disk and Dropbox cloud were the same.
Craig
This is becoming frustrating because I have replied to the forum message but my reply + screen shots seem to have disappeared. I will try again, without any screen shots.
I logged out of Dropbox and logged back in again and I received a start-up message that there was insufficient disk space. I requested 'Synch Everything' and it indexed and synched for several hours. No improvement ~ lots of folders unsynched (back to back double arrows icon).
So, I backed up data to a spare drive and deleted about 40Gb of data off the hard drive and tried again. i.e. log out of Dropbox, reboot PC, restart Dropbox. Similar result with a start-up message that insufficient space on hard disk. "Your Dropbox account (152.5GB) is too large to fit on this computer (72.0 GB remaining). However, much of my Dropbox is already synched so 72 GB ought to be enough to synch the remainder of the folders.
Everything thing was OK before the Dropbox app update on Wed 28th May. On my 465GB SSD disk, my 192GB of Dropbox folders/files was fully synched between my hard-disk and Dropbox cloud. I had in excess if 30GB spare disk space.
I seem to be in a situation where I have to delete my Dropbox data (!) so that I have enough disk space to synch it!
- Jay
Hi Craig12345uk, thanks for the detailed information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
