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Forum Discussion
My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There i...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Craig12345uk, let me jump in here!
You can always redact any sensitive info shown there, and attach your files here using our camera-like icon.
Can you also try signing out of the app, and then back in?
This is becoming frustrating because I have replied to the forum message but my reply + screen shots seem to have disappeared. I will try again, without any screen shots.
I logged out of Dropbox and logged back in again and I received a start-up message that there was insufficient disk space. I requested 'Synch Everything' and it indexed and synched for several hours. No improvement ~ lots of folders unsynched (back to back double arrows icon).
So, I backed up data to a spare drive and deleted about 40Gb of data off the hard drive and tried again. i.e. log out of Dropbox, reboot PC, restart Dropbox. Similar result with a start-up message that insufficient space on hard disk. "Your Dropbox account (152.5GB) is too large to fit on this computer (72.0 GB remaining). However, much of my Dropbox is already synched so 72 GB ought to be enough to synch the remainder of the folders.
Everything thing was OK before the Dropbox app update on Wed 28th May. On my 465GB SSD disk, my 192GB of Dropbox folders/files was fully synched between my hard-disk and Dropbox cloud. I had in excess if 30GB spare disk space.
I seem to be in a situation where I have to delete my Dropbox data (!) so that I have enough disk space to synch it!
- Jay
Hi Craig12345uk, thanks for the detailed information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
I have been having the same problem for several months now. Files would sync manually but not automatically even though it was set to do so, and then when I switched from Pro to Teams I lost my connection to the cloud service altogether. Same support recommendation to log out and back in, restart computer, uninstall and reinstall, etc. only to be stuck in an endless loop. Now we are back at it's connected but won't sync. I am a business owner and single mom and I have spent countless weekend and evening hours trying to fix this. Sometimes it'll index more files than other times. Currently it's stuck at 18,248 files indexing.
So far, the files appear to be synched but in some cases the folders containing them show 'synch pending' (back to back arrows), so my data MAY be safe, but I have no confidence in Dropbox without opened many thousands of sub-folders to check their contents.
Currently I have a stable system (its stopped indexing and synching) but I have no confidence that my data is safe. i.e. 1) SSD hard drive and Dropbox cloud are 100% matched 2) all files and folders are also available off-line (which is essential for me because I work in locations without internet).
I've also wasted a lot of time on this and spent lots of money on a new high spec PC, only to have the same issue.
- Hannah
Hey Craig12345uk, I understand where you're coming from, so to get to the bottom of this, I sent you an email.
Get back to me when you have a chance and we'll investigate this further.
As for you, Matrona, are you also using version 225.4.4896 of the Dropbox app?
Also, what is your computer's OS and version?
